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Bellthompson Real Life Learning
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Thoughts about making learning relevant
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Customer Journey Mapping: a large group intervention
Customer Journey Mapping is a method of identifying the main processes that a customer meets when they have an interaction with an organisation. By spending time mapping the journey a customer actually takes organisations can make changes to their processes which are based on real customer requirements. It is possible to use a customer journey mapping process when reviewing ways of making cost savings in service delivery. This blog explores some of the facilitation challenges raised by this activity which was delivered to a large group of professionals. 
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Steps in Facilitation 2 – Images and Metaphors
This is the second facilitation skills training session with Preeti Pande who has asked to be mentored by me in the art of facilitation. In this post I explore the use of visual images and metaphors in facilitation and how these can generate data that can be used in action planning sessions. The post gives a step by step approach to using visual images in facilitation.
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Steps in Facilitation – Collecting Data
One of the most common facilitation activities is to collect data from a variety of people so that you can identify what are the main issues for a group. This can result in too much data so groups are often required to give a priority order. One method can be a multi-voting method.
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Facts, Myths and Misunderstandings in Facilitation and Training
Learning styles are a classic example of an interesting model which is taken as fact and over used by both trainers and facilitators.
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Learning from Observations
We learn all the time and television is a rich source for learning. The danger is that without interpretion and reflection our observations can become fact. So we use The Apprentice to learn about management, Law and Order to learn about managing critical events and Coronation Street for how to live in a neighbourhood but are we in danger of mixing fact with fiction?
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