I am a fan of Guiseley AFC a team that plays in the UniBond First Division. The players turn up for traning and to play games for an amazing sum of £100 a week! Their manager is not able to engage by huge bonus payments or by a complicated internal promotion system. What seems to engage the players is the quality of the manager and the team environment which is created.
At a club like Guiseley it is going to be the little things that will make a difference and sometimes this gets lost in some of the work on engaging employees. What interests me is not big bold employee engagement programmes produced by an organisational development consultant but the tiny things that managers do day to day with their teams to create an environment which is engaging and supportive.
This quote always focuses the mind of managers I work with:
“Over 70% of people leave their jobs because of the way they are led.” Norman Drummond, Motivational Speaker
So what can managers do to create a work place that encourages engagement. Recent research by Teresa Amabile and Steven Kramer collected diary entries of employees in a variety of companies. The diary enteries were used to map the relationship between the individual’s mood and the activities at work. The conclusions were that little things made a big and lasting difference. The small wins were important, these are some small wins that I have observed making a difference in workplaces I have been involved in as an employee or as a freelance trainer.
3 Small Wins for Engagement
Listening to complaints and responding
People moan all the time and as a manager it is easy to dismiss this as “just moaning” but if you really listen you will start to pick up themes about what really irritates people. Right now a big issue is the difference between words and actions. A lot of companies are focusing on keep costs down and have not been doing any wage rises. People get it, but what does not make sense is when they see money being wasted by the top managers on a bonding event at an expensive hotel.
Easter Eggs and Ice-Creams
I can remember being thrilled to find an Easter Egg on my desk from my boss one morning when I got to work. It wasn’t the value of the gift but just the unexpected nature of it. Likewise the ice-creams one of the managers popped out to get one really hot day (and they do happen sometimes in Leeds)
Training, Coaching and Investment
Giving people the chance to develop their skills, and I don’t mean just running a lot of generic training courses. It is about really taking time to find out what people need to learn and finding interesting ways to help them learn it. One of the best customer service training I delivered involved sending people round the shops and services of Leeds for 2 hours and then asking them to present their findings about what they had learnt about customer service to our management team. This bit of training costs nothing, just a bit of imagination from your training team, and the willingness to trust that your employees will use the opportunity wisely.